Last updated: September 14, 2026
We accept returns within 30 calendar days from the date of delivery. Returns are free. We do not charge restocking fees, reset fees, or handling fees.
To start a return, contact us at info@fetchazgift.com or +1 502-270-7007, Monday – Friday, 9:00 AM – 6:00 PM CT. Please provide your order number, the item you want to return, and the reason for the return.
After we receive your request, we issue a return authorization and a prepaid return label by email. Returns must be sent by mail to:
Fetchazgift
1708 Whittier Dr
Clarksville, IN 47129
United States
| Return reason | Examples | Item condition | Return shipping | Fees | Resolution |
|---|---|---|---|---|---|
| Customer remorse | Changed mind, ordered the wrong item, no longer need the item | Unused, with original packaging | Free prepaid label | No restocking, reset, or handling fees | Refund to the original payment method after inspection |
| Defective or incorrect item | Item arrived damaged, wrong item was sent, or item has a verified quality defect | Contact us within 30 calendar days of delivery. Photos may be requested. | Free | No restocking, reset, or handling fees | Replacement or refund, based on your choice and item availability |
For remorse returns, you are responsible for repacking the item securely and dropping it off with the carrier shown on the prepaid label. We provide the prepaid label, so you do not pay return shipping. For defective, damaged, or incorrectly sent items, we cover return shipping and review the issue after the item is received.
For health and safety reasons, opened pet food, opened treats, and opened nutritional supplements are not eligible for remorse returns. If a consumable item arrives defective, damaged, or is not the item you ordered, it is eligible for return under the defective or incorrect item process above.
Refunds are processed within 1–2 business days after we receive and inspect the returned item. After we process the refund, it can take 7–10 business days for the refund to appear on your original payment method. The refund is sent back to the original payment method used at checkout.
If you need to cancel an order, contact us before the order ships.